Privacy Policy

Last updated: September 23, 2025

At Kobori, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, make a purchase, or engage with our brand.

1. Information We Collect

We may collect the following types of information when you visit our website or purchase our products:

Personal details such as your name, email address, shipping/billing address, and phone number when you place an order or sign up for communications.
Payment information processed securely through our third-party payment providers (we do not store your full card details).
Technical data such as your IP address, browser type, and device information, which help us understand how visitors use our site.
Usage data including pages viewed, time spent on the site, and referral sources, often collected through cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:

Fulfill and deliver your orders.
Communicate with you regarding purchases, support, or brand updates.
Improve our website experience, services, marketing, and product offerings.
Provide you with marketing content (only if you have opted in).
Comply with legal requirements and prevent fraudulent activity.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with trusted service providers who help us operate our store, process payments, deliver products, or analyze site activity. These providers are only permitted to use your information as necessary to perform their services.

We may also disclose information if required by law or to protect the rights and safety of our business, customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

Keep track of items in your shopping cart.
Analyze visitor activity and improve site performance.
Remember your preferences for future visits.

You can choose to disable cookies in your browser settings, but some features of the site may not work as intended.

5. Security of Your Data

We take reasonable precautions to protect your personal information. Data is stored on secure servers, and sensitive information (like payment details) is encrypted during transmission using industry-standard security protocols.

That said, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete the personal information we hold about you.
Withdraw consent to receive marketing communications at any time.
Request more details on how your data is collected and used.

To exercise these rights, please contact us at hello@koborimatcha.com.

7. Age Requirement

This website is not intended for individuals under the age of majority in their place of residence. By using our site, you confirm that you meet this requirement or that you have given consent for a minor dependent to use the site.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy regularly.

9. Contact Us

If you have questions about this Privacy Policy, or if you would like to make a request regarding your data, you can reach us at the following email: hello@koborimatcha.com