Do you offer refunds or returns?

Due to the nature of food products, all sales are final unless otherwise stated in our Return & Refund Policy. Please review that policy for full details.

Do you ship internationally?

Shipping availability and rates are shown at checkout. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

When will my order ship?

Orders are typically processed within 1–3 business days. Shipping times vary based on location and carrier. Once your order ships, you will receive a confirmation email with tracking information.

How can I contact customer support?

For any questions or concerns, please contact us at:

hello@koborimatcha.com

Is your matcha safe for pregnancy or breastfeeding?

If you are pregnant, breastfeeding, or have a medical condition, we recommend consulting your healthcare provider before consuming matcha or any caffeinated product.

Can I drink matcha every day?

Many people enjoy matcha daily as part of their routine. If you are sensitive to caffeine or have any medical conditions, we recommend consulting a healthcare professional before regular consumption.

What is matcha?

Matcha is powdered green tea.

Instead of steeping tea leaves and throwing them away, matcha is made by grinding whole green tea leaves into a fine powder that you drink.

Because you consume the entire leaf, matcha naturally contains:

  • Caffeine
  • L-theanine
  • Antioxidants

It’s traditionally whisked with hot water or milk and consumed as a beverage.