What is Matcha?

Matcha is a finely milled Japanese green tea powder made from whole tea leaves. Unlike traditional steeped tea, where the leaves are infused, matcha is whisked directly with water, allowing you to consume the entire leaf.

Do you offer refunds or returns?

We accept returns on unopened matcha pouches within 30 days of purchase. For quality and food safety reasons, we are unable to accept returns on matcha products once they have been opened.

If your order arrives damaged or there is an issue with your shipment, please contact hello@koborimatcha.com so we can resolve the issue.

Do you ship internationally?

Shipping availability and rates are shown at checkout. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

When will my order ship?

Orders are typically processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information.

Shipping times may vary depending on your location and the carrier. Please note that this timeline does not apply to pre-orders, which will ship according to the estimated pre-order timeline provided at checkout or on the product page.

How can I contact customer support?

For any questions or concerns, please contact us at:

hello@koborimatcha.com

Is your matcha safe for pregnancy or breastfeeding?

If you are pregnant, breastfeeding, or have any health-related concerns, we recommend speaking with your healthcare provider before consuming matcha.

Can I drink matcha every day?

Many people enjoy matcha daily as part of their routine. If you are sensitive to caffeine or have any medical conditions, we recommend consulting a healthcare professional before regular consumption.

How should I store my matcha?

Store your matcha in a cool, dry place away from heat, light, and moisture. After opening, reseal tightly and use within a few weeks for the freshest color and flavor.

Is your matcha third-party tested?

Yes. Kobori Matcha is third-party tested for quality and purity, including lead, mold, and heavy metals. Product safety is extremely important to us, and we take careful steps to ensure our matcha meets our standards before it reaches you.